Stop being so customer unfriendly and get in your stores to see what the affect the polices you put into practice has on your customers, not to mention your employees.
Here are five good ones. I could not believe this, all in one night, again. I hate to gripe, however I can't believe you want it to be this way. If you don't, do something about it.
1. Cigarettes are only available in one line. OK. I get that. Then you made that line 15 items or less. Smooth moronic stupid move. Now if you want groceries and intend to buy cigarettes, you have to stand in your long, slow lines twice. If you don't really want to sell cigarettes, get out of the business. If you do want to sell them, dedicate one line for that item only (or drinks, gum, or end caps stuff whatever or a kiosk). However, to purposefully piss people off, and then blame it on the government is insane and a chickens*** way to do business.
2. This is a supercenter. Act like it. You have what? 25 check out lanes? I've never seen more than 6-7 open. Ridiculous long lines always. Frustrated cashiers. Pissed off customers (including me). Put some of those folks who are walking around doing nothing to work helping customers get out of your stores. Open check out lanes on demand. Be flexible and customer friendly. Trust me, in this location, you are not. When every line snakes out into the aisles, open more registers. Cross train everybody to be service oriented. You need help here. They don't get it.
3. A box of discounted DVD's and Cheap DVD's is a good idea. Putting it into a 5 foot wide by 5-foot deep box is stupid. No one less than 5 foot five can get into it. How can you sell them if you can't reach them? How can we see what is in the bottom? How many do you think you didn't sell, CAUSE YOU CAN"T GET TO THEM? Geez!!
4. Have you ever heard of pagers? They were invented 25 years ago. Or walkie talkies? Or cell phones? Do away with the extremely loud and very annoying overhead microphone system! It is not `cache to not be able to hold a conversation with someone right next to you because the loud ass speakers over your head go off every two minutes. It really makes me see RED!
5. No cashier ever gets all the security tags turned off. I don't even bother stopping at the front door anymore when your official mechanical voice tells me to. Screw it. Train your people, get better technology, fix the problem, whatever it takes, cause I'll make you chase me to my car every time until you do.
